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How to return your product

Follow these steps to return your order:

  1. Fill out the return form that was included in your shipment and include it in your parcel. (Is there no return form and label in your parcel? Request the form here.)
  2. Click here to prepare your shipping label, print it and put it on your parcel over the original label.
  3. As off 01.01.2021: Click here to download your customs document. All information needed can be found on the delivery note that was included in your shipment. Fill out the document and put it on your parcel. If you need more information about how to fill out the document click here or contact us.
  4. Take your parcel to your post office. (Service available in the majority of Post Offices branches)
  5. Get your refund back within 14 days after we have recieved your return.

Products to be returned must be in the following condition:

  • The product(s) must have not been used or damaged beyond normal inspection use.
  • The product(s) must be returned in its original packaging (and save shipping packaging).
  • The product(s) can only be accepted if the original label has not been removed.

The product must be returned to:

Bauerfeind AG
Retouren / Tor 38
Weißendorfer Str. 5
D-07937 Zeulenroda-Triebes

(this address is stated on your return form and the official shipping label that you can print)

If you return your products by following the above instructions, we shall bear the costs of returning the products. Returns not made in accordance with the instructions set forth above shall be at your own risk and at your expense.

Our customer service team is available to assist you. Please don't hesitate to contact us with your questions and comments. Contact us by phone +44 20 38850032 or here.